Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to pandemic and wanting to keep all of our customers and staff safe, we are not allowed to return masks that have been worn & packing seal broken. If there is a problem with your mask, please email us to resolve the issue.
Several types of goods are exempt from being returned or exchanged, such as all of our bath soaks.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your credit card, debit card company or bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
If an item was received as a part of promotion and/or sale, then you will only be able to receive the amount of the item priced sale with receipt only. Rules still yet apply to your purchased product. Any items received free are not a part of refund or exchange policy. There is no refund or exchange given on items which were "free" to customer as a part of promotion or sale.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt. Again, if the seal the product has been opened and/or seal broken/removed, then we will not accept item for refund or exchange. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 3495 Buckhead Loop NE #19174, Atlanta, GA 30326.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the unopened product has been received, an online store credit will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of your returned item.
To return your product, you should mail your product to: Signature Scents By DBL, LLC, 3495 Buckhead Loop NE #19174, Atlanta, GA 30326.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will do our best to ensure our customers are completely satisfied with initial purchases or exchanges and refunds. We value each customer and want them to know they are valued and their business appreciated. From one consumer to another, we value good customer service and valuable customer relationships.
-Signature Scents by DBL